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Tesla has road assistance which provides Tesla owners with 24/7 assistance 365 days a year, but how much does Tesla roadside assistance cost? Is it expensive?
In our guide below, we will discuss everything you need to know, from the cost of the assistance, to what it covers and how to get it.
Does Tesla’s Roadside Assistance Come Free With Warranty?
You are eligible for Tesla’s roadside assistance if the used/basic vehicle warranty covers your electric car.
The Tesla roadside assistance starts when your Tesla is delivered and lasts four years or 50,000 miles. You can use the assistance 24/7 throughout the year.
Who Is Tesla’s Roadside Assistance Provider?
Tesla has its specialized roadside provider and does not rely on third-party providers.
It is worth noting that Tesla’s roadside help only covers breakdowns to a certain degree. It would only be done within 50 miles of a service center for issues like a flat tire. If you are further away, you must use a third-party provider instead.
What Does Tesla’s Roadside Assistance Cover?
It’s worth noting that Tesla’s roadside assistance does not cover everything, the service can only be used for specific issues.
- Towing for up to 500 miles – After 500 miles, Tesla will no longer cover the distance, and additional fees may occur.
- Flat or damaged tires – Tesla will provide a loaner tire for up to 3 days.
- Lockouts – If you get locked out of your Tesla, roadside assistance will cover you. But, only if it cannot be unlocked remotely and the car is offline.
- If you get stuck out of range from a Tesla charging station.
This help is limited to one service at a time, so additional fees will be added if you get locked out and need towing simultaneously for example.
What Does Tesla Roadside Assistance Not Cover?
Tesla’s roadside assistance doesn’t cover many issues. They can provide an extra service to fix other issues, but most will incur an additional charge.
- Tire replacement service with aftermarket tires
- Transportation costs
- Hazardous conditions
- Depletion of high voltage or low voltage battery
- Racing
- Collisions
- Extractions
- Vehicle abuse
- Overloading
Note: The following regions are excluded from Roadside Assistance coverage
- Outermost regions of the EU include: French Guiana, Guadeloupe, Martinique, Mayotte, Reunion Island and Saint-Martin, Azores and Madeira, an the Canary Islands
- Territories of European countries located overseas
- Ceuta
- Melilla
How Do You Get Tesla’s Roadside Assistance?
The Tesla App
The easiest and most convenient way to get Tesla’s roadside assistance is via the Tesla app.
To do this, you can go into the Tesla app, select roadside, then the issue your car is experiencing. Include any additional details like your location, then submit your request.
Always call 911 or your emergency number for your country rather than assistance if you need urgent help. The Tesla roadside assistance can be used 24/7 all year.
How To Find Tesla’s Roadside Assistance Phone Number
If you want to call Tesla’s roadside help, you can find the appropriate number for your country on the website.
Can You Extend Tesla’s Roadside Coverage?
Tesla’s roadside coverage starts from the moment it’s delivered till after four years or 50,000 miles, depending on what comes first.
After this, you can extend the coverage within 30 days or 1000 miles of the previous warranty ending on the car. This extended coverage can cost between $2000-$5000 and is provided via Helvetia.
How Much Does Tesla’s Extended Roadside Coverage Cost?
Tesla’s extended roadside coverage costs vary according to the country, and time you are extending for.
In the US, you can extend your coverage for up to 2 years or 25,000 miles with the following costs.
- Model 3 – $1,800.
- Model Y – $2000.
- Model X – $3500
- Model S – $3,100.
How Long Do You Have To Wait For Tesla’s Roadside Assistance?
Most of the time, Tesla aims to get to your car within an hour of calling. Wait times can vary according to location and local availability. On average, expect 30-60 minutes.
However, during busy times delays may be even longer.
How Does The Tesla Flat Tire Help Work?
Tesla includes flat tire replacements within its roadside coverage but does have limitations.
Tesla can provide flat tire assistance only if the breakdown is within 50 miles of a Tesla service center. They will then switch out the tire with a loaner tire, they do not do this if you already use a third-party tire.
After fitting the loaner tire, you can take it to a local service center for repair or get them to take it to the Tesla service center.
Is Tesla Roadside Assistance 24/7?
Tesla’s roadside assistance is 24/7, 7 days a week, 365 days a year, as long as your warranty is valid.
Are Tesla’s Roadside Vehicles Gas Or Electric?
Tesla’s roadside vehicles are gas-powered and use standard Ford transit vans. They do have electric roadside vehicles called e-transits too.
Are There Alternatives To Tesla’s Roadside Assistance?
- The AAA – The AAA is one of the best roadside assistance options for Tesla. Depending on your plan, they include mobile charging, battery jumps and lockout services. They also offer tire replacement, and free towing.
- RAC – The RAC also provides roadside assistance to EVs. Their recovery vehicles are fitted with battery boost options. The premium plan has unlimited call-outs and towing distances throughout the year.
- Out of battery – When you’re out of battery, you can call your nearest towing company to get you to the next charging station.
- Troubleshoot your Tesla – When suffering minor system issues with your Tesla, you can try the Tesla troubleshooting page. Look for your specific model to see if you can resolve the problem yourself.
Is Extending Tesla’s Roadside Assistance Worth It After Warranty?
Tesla’s roadside assistance is handy, especially if you are within proximity to Tesla’s service stations. But, after the warranty runs out, getting covered with the AAA might be a better choice.
The AAA has fewer limitations surrounding why your Tesla may need towing and has a quicker response time since they are more widespread.
The AAA can be cheaper too if you start paying for Tesla’s roadside assistance after your warranty.
You might be interested in our article “How to Change Tesla Tires At Costco Guide“